FAQ

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frequently asked questions

We know there are a lot of questions you have about us- here’s the most common ones. If you don’t find your answer here, then flick us an email and we’ll be sure to answer it that way!

WHERE ARE YOU?

You can find us at 146 Bridge Street (near the intersection with Collingwood Street). We are an upstairs venue behind the double red doors.

WHAT ARE YOUR HOURS?

We have regular office hours on Monday from 10am-2pm, Wednesday from 10am to noon, and Thursday from 10am-1pm. If you need to meet outside of these hours, then get in touch and we can arrange something.

IS THERE A BAR?

Yes! We have a bar being run by The Hollow tea shop next door to us for shows. So get a hot or cold drink and bring it up with you! We are so excited about this partnership with The Hollow and are grateful that they were happy to step up as our official Ghost Light Bar!

HOW DO I GET TICKETS?

The best way to get tickets for shows is to book online. You can find all our listings on the What’s On page here and links to ticketing for them as well. If you don’t have a debit card/credit card to book online, then stop in during our office hours (see above) to book your seats. Last resort is the day of the event- the box office will open 30 minutes before the starting time of a show. But we can’t promise there will be tickets if you wait until then!

WHAT DOES IT COST TO USE THE SPACE?

We do a risk-share operation for shows. It’s $70 per performance with 20% of the box office +GST. We run ticketing ourselves through Patronbase and do a share of the marketing as well. More details are available through emailing us.

For workshops/seminars/classes/private parties- it’s $15 per hour with a $30 minimum +GST.

WHAT DO YOU PROVIDE?

We provide lighting, sound, projection, staging, chairs and volunteer staff (usher and FOH) for shows. Get in touch to find out exactly what our tech specs are.

HOW FAR OUT DO I NEED TO BOOK?

The earlier the better, says Debbie. Honestly, if you know when you want to book in, then do it! We prefer 12 weeks advance, but can often squeeze in things sooner. 12 weeks means we can adequately market the show and get audience numbers up.

WHAT HAPPENS IF I HAVE TO CANCEL?

If you suddenly can’t do your booking (for a show), then get in touch ASAP to talk about options. If you’re 4 weeks out and have gotten a performance agreement, you’ll likely be liable to pay the $125 cancellation fee. We are a non-profit arts venue and can’t fill a slot that soon. We rely on good faith for a lot of what we do. However, there are cases where the fee won’t be applicable. Make sure to read your performance agreement carefully, it’s all there!

WHEN WILL I GET PAID AFTER MY SHOW?

We have started a new schedule for payments/invoicing. It’s in the performance agreement, but here it is as well: Shows from the 1st to the 14th will be reconciled on the 21st; invoices are due before the 30th to be paid on the 1st. Shows from 15th to the 30th/31st will be reconciled on the 7th; invoices are due before the 14th to be paid on the 15th. If your invoice is late, then it will be processed on the next pay date. Make sense? I hope so!

WHAT IF I NEED A TECHNICIAN FOR MY SHOW?

We can help supply a tech for your show if you need one- you’ll be invoiced $50 for them though, so bear that in mind. That $50 will go straight to them, we won’t take any of it.

CAN I DO WHATEVER I WANT IN THE SPACE?

No, you can’t. You cannot paint the space, make holes, drill things, do aerial shows, silks, or throw a rager. However, there are a lot of things you can do- the space is very flexible and you are usually able to configure the space however you want. Talk to us about what you’re wanting to achieve.